Return Policy

At Oriental Treasure, we strive to provide the best customer service.

If you're not satisfied with your purchase, please call us at 404-688-3533 as soon as possible to discuss. Shipping charges will NOT be refunded. 

Returns & Exchanges Policy

Exceptions

  • Cut chain by the foot, Custom made items, personalized items, sale, and bulk orders are made to order and are not part of our Return/Exchange Policy.
  • These items can not be returned or exchanged as they are handmade and made to order for each customer. Only items that are not personalized can be returned/exchanged.
Here at Oriental Treasure we want you to be happy with your purchase!
  • We have a 14 day return policy from your delivery date. If you would like to return your order, simply email us and we will assist you. A merchandise credit will be issued for returns.
  • You may also exchange it for any item(s) on our website of equal value. We charge a $7 exchange fee for shipping costs back to the sender. If you would like to exchange for an item of higher value, we will charge you the $7 exchange fee plus the amount owed for the new item.
  • Merchandise must be returned by the customer with original tags attached, unworn, not damaged, and in original packaging.
  • Chain by the footage, custom made items, personalized items, sale, and bulk orders are final sale. Although we want you to be happy with your purchase; so please reach out to us if there is an issue with your order. 
 
*Returned packages sent to us that are not cleared by Oriental Treasure will not be accepted.
*If your total value of return makes your order amount less than our $50 minimum, you must return the entire order.
 
If an item arrives damaged, Oriental Treasure must be notified via email at oriental.treasure@yahoo.com within 24 hours from the delivery time of your package. Returned damaged items must be repacked in the original packaging with original tags attached.
 

How to Return an Item

  • Contact us first at oriental.treasure@yahoo.com. We will provide you a return number. All items returned without this number will not be accepted. 
  • Include a copy of your original invoice.
  • Re-pack items to be returned and include your shipping document.
  • Bring your package to the specified carrier location for delivery to our return facility.